Worlingham Pharmacy — Website Terms & Conditions

Published on: 19th June 2025
Last Updated: 1st April 2026

1. About Worlingham Pharmacy

This website is operated by Worlingham Pharmacy, located at:

Worlingham Pharmacy
1 Woodland Ave
Worlingham
Beccles
NR34 7EF
United Kingdom
Telephone: 01502 712571

Worlingham Pharmacy is a registered pharmacy regulated by the General Pharmaceutical Council (GPhC) and operates in accordance with UK pharmacy regulations, NHS guidance, and professional healthcare standards.

By using this website, you agree to these Terms & Conditions.

2. Regulatory Compliance

Worlingham Pharmacy operates under:

General Pharmaceutical Council (GPhC)
NHS England Regulations
Human Medicines Regulations 2012
Data Protection Act 2018
UK GDPR
Consumer Rights Act 2015
Distance Selling Regulations (where applicable)

All pharmacists providing services are:

Registered with the GPhC
Professionally qualified
Subject to professional standards

3. Website Use

By using this website, you agree:

To use the website lawfully
Not to misuse the website
Not to attempt unauthorised access
Not to submit false information

Worlingham Pharmacy reserves the right to:

Restrict access
Suspend services
Remove bookings

Where misuse is suspected.

4. Medical Disclaimer

Content on this website is for general information only and does not replace professional medical advice.

Patients must:

Follow pharmacist guidance
Seek GP advice where appropriate
Read medication leaflets

Worlingham Pharmacy does not guarantee suitability of treatments until a clinical consultation has been completed.

5. Pharmacy Services

Worlingham Pharmacy provides:

NHS Pharmacy First consultations
Prescription dispensing
Private consultations
Travel clinic services
Vaccinations
Weight management services
Ear microsuction
Vitamin injections
Erectile dysfunction services
Blood pressure checks
Other private pharmacy services

All services are subject to:

Clinical suitability
Professional discretion
Medication availability
Legal eligibility

We reserve the right to refuse treatment where clinically necessary.

6. Online Booking & Appointments

When booking appointments:

You agree to:

Provide accurate medical information
Attend appointments on time
Inform us of cancellations

Worlingham Pharmacy reserves the right to:

Cancel appointments
Rearrange appointments
Decline unsuitable bookings

Late arrivals may require rescheduling.

7. Private Service Fees

Private services:

Require payment before or at appointment
Prices may change without notice
May require deposits

Refunds:

Not available after consultation completion
Not available once medication supplied
May be considered at pharmacy discretion

8. Clinical Assessment & Suitability

All treatments require:

Clinical consultation
Medical history review
Risk assessment

Worlingham Pharmacy may:

Refuse treatment
Refer to GP
Provide alternative recommendations

Clinical decisions are final and based on patient safety.

9. Prescription Services

Prescription services include:

NHS prescriptions
Private prescriptions
Repeat prescriptions
Electronic prescriptions

Patients must allow:

4–5 working days for prescription preparation.

Worlingham Pharmacy is not responsible for delays caused by:

GP surgeries
NHS systems
Stock shortages
Manufacturer delays

10. Vaccination & Injection Services

Vaccinations require:

Consent forms
Health questionnaire
Clinical screening

Patients must:

Provide accurate information
Remain for observation where advised
Report side effects

11. Weight Loss & Specialist Treatments

Weight loss medications and specialist treatments:

Require eligibility assessment
Require monitoring
May be discontinued for safety

Worlingham Pharmacy reserves the right to discontinue treatment.

12. Cancellations & Refunds

Appointments must be cancelled:

Minimum 24 hours before appointment

Failure to attend may result in:

Loss of payment
Future booking restrictions

Medication supplied cannot be returned unless:

Faulty
Incorrect
Damaged

13. Delivery & Collection

Where delivery is offered:

Delivery times are estimates
Delays may occur

Collection:

ID may be required
Third party collection may require consent

14. Zero Tolerance Policy

Worlingham Pharmacy operates a zero tolerance policy.

We may refuse service where:

Abuse occurs
Threats occur
Staff safety compromised

15. Data Protection & Privacy

Worlingham Pharmacy processes data in accordance with:

UK GDPR
NHS confidentiality requirements
Data Protection Act 2018

Patient data is:

Stored securely
Accessed only when necessary
Never sold to third parties

16. Website Availability

We aim to keep the website available but do not guarantee uninterrupted access.

We are not responsible for:

Technical issues
Website downtime
Booking system failures

17. Third Party Services

We may use third‑party booking systems.

Worlingham Pharmacy is not responsible for third‑party failures.

18. Limitation of Liability

Worlingham Pharmacy is not liable for:

Incorrect patient information
Failure to follow advice
External delays

Nothing excludes liability for:

Negligence
Personal injury
Legal obligations

19. Complaints Procedure

If you wish to make a complaint:

Contact:

Worlingham Pharmacy
Telephone: 01603 721156

You may also contact:

General Pharmaceutical Council (GPhC) www.pharmacyregulation.org

20. Changes to Terms

We reserve the right to update these Terms & Conditions.

Updates will be published on this website.

21. Governing Law

These Terms are governed by the laws of England and Wales.

22. Contact Information

Worlingham Pharmacy
1 Bernard Close
Rackheath
Norwich
NR34 7EF
United Kingdom

Telephone: 01502 712571